Open the dashboard

Go to servicedesk-simulator.com/teacher, or select the graduation-cap icon in the top right of the simulator.

If you are signed out you are sent to the sign-in page and returned here afterwards.

The dashboard has four tabs: Overview, Classrooms, Students and Assignments.

Create a classroom

  1. Go to Classrooms.
  2. Select Create classroom.
  3. Fill in Classroom Name, for example Period 3 - Help Desk 101.
  4. Set Max Students.
  5. Pick a Color. It is how you tell classrooms apart at a glance.
  6. Optionally add a Description.
  7. Fill in Organization, your school or programme name. The hint explains why: Named in the welcome email your students get, so their access reads as part of your program.
  8. Select Create.

You get the classroom and its Join Code.

The join code

Each classroom has a 6-character code. It is on the classroom card, and Click to copy join code copies it.

Hand it to your students, who enter it under Join Class. See Join your teacher’s class.

If a code is ever compromised or unusable, it can be regenerated. The old code stops working, so hand out the new one. Contact support if you need this done and cannot find the control.

Seats

Each classroom shows how many licences are left, as {count} licenses available or All seats filled. A full classroom cannot take more students until you free a seat or add more.

Co-administrators

There are two places to add a colleague, and they do different things.

  • One classroom. Open the classroom card, then Add an admin. That person helps with that classroom only.
  • The whole account. On the Overview tab, under Account administrators, select Add co-administrator, enter their email address, choose Full access or the permissions they should have, and select Send invite. They get an email with a link to accept, and their row shows Pending until they do. Once they accept, they can see every classroom on your account, including any you create later. New classrooms pick them up automatically.

Every co-administrator can see all classrooms, rosters and student progress. With Choose permissions you decide whether they can also manage students, assignments and classroom settings. Select Edit access on their row to change this later.

For one classroom, the person needs an existing ServiceDesk Simulator account under that email address. An account invite can go to any address: the person signs in with that address, or creates a free account with it first, and then opens the link. The link works for 14 days. Either way they get a seat of their own so they can work the same tickets your students do. One account holds one co-administrator seat, and a pending invite holds it until it is accepted or cancelled. Someone already added to a single classroom can be moved up to the whole account by inviting the same address under Account administrators.

An account administrator is removed from the Overview tab, not from a classroom card. Deleting a classroom and changing its join code stay with the owner.

The Overview tab

Your at-a-glance view: Classrooms, Students, Tickets Resolved and Avg Score, plus Recent Activity, students active today, and assignments due this week.

Activity is bucketed as active today, active this week, or inactive, based on when each student last used the simulator.

Assignment Progress shows how many students have met each assignment’s goal.

What to do first

Create the classroom, hand out the code, and let students work the queue for a session before you set any assignment. The simulator ramps difficulty on its own from easy upwards, so a first session needs no setup from you.