Create one
- Open the teacher dashboard and go to Assignments.
- Select Create.
- Pick the Classroom.
- Fill in Title and, if you want, Description, which answers What should students accomplish?
- Under Assignment Type, pick one of the four types. The small info button beside each type opens a full explanation of it.
- Set the Tickets, Calls and Points.
- Set the Due date & time.
- Select Create assignment.
The four types
Count-Based Any tickets and calls count toward the target. The form says Students complete any tickets/calls to reach the required count. Good for “do 10 tickets this week”.
By Ticket Type Only the categories you pick count. The form says Students complete tickets of the selected types to reach the required count. Good for aiming a week at networking, or at accounts and access.
Under the types there is a Difficulty row: Easy, Medium and Hard. Pick one or more to hold the assignment to that difficulty, so “Hardware at Hard” is one assignment and a tier 2 class is the tier 1 assignment with the difficulty moved up. Leave all three off and any difficulty counts. Pick a difficulty with no type and it means that difficulty across every type, which is how you set “five Medium tickets”.
While a student still owes tickets on an assignment with a difficulty, their queue deals that difficulty, whatever their own setting is. A beginner set Hard tickets gets Hard tickets.
The form shows Tickets that match for what you picked, so you do not set a target the queue cannot supply. A few combinations have no tickets at all, and the form will not create those: No tickets match those types at that difficulty. The difficulty applies to tickets. Calls count by ticket type.
Pick at least one type or one difficulty, or you get Select a ticket type or a difficulty.
When you create one of these, matching tickets are picked out for the class, and students pull them in with Claim tickets to your queue.
Specific tickets You pick the exact tickets from the whole catalog. The form says Pick the exact tickets. They land in each student’s queue when they claim the assignment. The selection is the required work, so there is no ticket or call count to set.
Learn modules You pick modules from the course under Tools → Modules. The form says Pick modules from Tools → Modules. Students read each one to the end. A module counts as done when the student reaches its last page. Students open each module from the assignment itself, with Open next to its name, and the module list in the simulator marks the ones a teacher set as Assigned. Pick at least one, or you get Pick at least one module.
Tickets and calls
Set Tickets required and Calls required. At least one has to be non-zero: Require at least one ticket or call.
Two things about how calls count, taken from the form itself:
- Voicemails and answered calls both count toward call requirements.
- On a category-limited assignment, Calls and voicemails count only when they match the selected ticket types.
Worth knowing before you set a call target on a narrow category, because it is harder than it looks.
Track progress
Open the assignment and select View Student Progress. It updates live, showing each student’s Tickets, Calls and Status. A Learn modules assignment shows Modules in their place.
The Overview tab summarises it as {met}/{total} students met the goal.
Submissions
Each assignment has a Submission report splitting students into Submitted on time, Submitted late and Not submitted.
A student does not have to press Submit. Once their work meets the requirements, the assignment is handed in for them, on time or flagged late by the same rule as a manual submit, so Not submitted means the work is not done.
Students can submit after the due date and it is flagged as late rather than refused, so you decide how to treat it rather than the app deciding for you.
Tickets count from the moment the assignment is created, not from when the student joined. A student who joins or is moved into the class mid-week gets credit for the matching tickets they already resolved that week.
Closing and archiving
Close assignment stops further submissions. Students see it marked Closed with This assignment was closed by your teacher. Reopen assignment undoes it.
Archive assignment moves it out of the active list without closing it. Restore assignment brings it back.
Delete Assignment removes it entirely.
Overdue assignments stay active, so late work still comes in until you close them.
Past assignments
View past assignments shows finished ones. The hint explains what lands there: Assignments will appear here once their due date has passed.