ServiceDesk Simulator
The hands-on IT helpdesk training platform. Practice real scenarios and land your IT job - no degree required.
What You'll Practice
- Solve realistic IT support tickets (password resets, network outages, software installs)
- Take voice calls with AI-powered callers
- Manage Active Directory - create users, reset passwords, modify groups
- Troubleshoot networks with real tools (ping, traceroute, DNS lookup)
- Use remote desktop to fix end-user machines
- Chat with coworkers in Teams-style messaging
- Track your progress with leaderboards and achievements
Why ServiceDesk Simulator?
- 3,600+ users and growing
- Built by a real IT professional who started without a degree
- Free tier available - no credit card required
- Pro plan at $15/month for unlimited access
- Used by bootcamps, classrooms, and self-learners worldwide
Get Started
Visit servicedesk-simulator.com on a desktop browser to start practicing. JavaScript is required for the interactive simulator.
For Teachers
ServiceDesk Simulator offers a classroom mode where teachers can assign tickets to students and track progress. Visit the teacher dashboard to learn more.
ServiceDesk Simulator by Renatek LLC. Contact: support@servicedesk-simulator.com