Your queue shows Daily ticket limit reached and you do not think you have done five tickets.
The most likely explanation
The allowance counts two things, not one:
- Tickets you have completed today
- Tickets you assigned today and have not finished
Assign five and close none, and the day’s allowance is gone. The five are still yours to finish, because resolving is never blocked, but you cannot assign a sixth.
Check My Queue on the dashboard. If there are tickets sitting in it, that is your answer. Either finish them, or open the ones you are not going to do and select Unassign to return them to the open queue and free the allowance.
The other checks
Look at the countdown. Hover the ticket counter in the top bar. It shows how many you think you have left and when the allowance resets.
Treat it as a guide rather than the final word. The counter is worked out from this browser’s own record of what you have completed, while the check that actually refuses a claim takes the higher of that number and the count held on our servers. They agree almost all the time. Where they can drift apart is if you have been working on more than one device or browser today, in which case the counter can look more generous than the gate. The gate is the one that decides.
Check your device clock and time zone. The reset follows your device’s local date, so a wrong clock produces a wrong-looking reset.
Confirm you are on the free plan. Pro accounts, teacher accounts and enrolled students never hit this. If you expect unlimited access and are not getting it, see You paid but you are still on Free, or check that you are still enrolled in your classroom.
Yesterday’s tickets do not count
Tickets assigned on an earlier day do not consume today’s allowance, even if they are still open in your queue. Only work assigned today counts. If you left five open overnight, today’s allowance is intact.
Changing the clock does not work
The reset only moves forward. Setting the device clock backwards does not create a new allowance and does not move your reset date backwards. Completions are also counted on our servers, not only in your browser, so a local change cannot loosen the cap.
There are still tickets in the list
There can be. The limit blocks assigning, not the existence of tickets, so the queue behind the message may well be full. It shows Daily ticket limit reached rather than an empty-queue message precisely so it does not look like the tickets ran out.
Removing the limit
Pro, a teacher subscription and classroom enrolment all remove it. See What is free and what Pro adds.