The Security Simulator is a second desk alongside the help desk. It is in beta, and it opens with a passcode.
Its own description in the app is the honest one: Triage alerts and investigate what the help desk escalates to you. You work security alerts rather than tickets, read the evidence, decide what actually happened, and close each case with a code.
Where it is
Open the desk switcher in the header, labelled Switch desk. Both desks are listed there: ServiceDesk Simulator and Security Simulator, and the second one is marked Beta.
Selecting it asks for a passcode. The dialog says what to expect: The security desk is in beta and opens with a passcode. Enter it once and it stays open on this account. That is literal. You type the code once, and the desk is open on that account on every device you sign in on afterwards.
Getting a passcode
Ask on the Security Simulator page at servicedesk-simulator.com/security-simulator: leave your address and say what you would use the desk for, and a code comes by email when a seat opens. Writing to support works the same way. The code is handed out by a person, not published, and it is not in this Help Center or anywhere the in-app assistant can read.
Say what you want to use it for. The beta list is small on purpose, and a teacher running a class, somebody studying for a SOC interview and somebody curious after a TikTok get different answers about whether the desk is ready for them yet.
Why it is gated at all
It is real to play and it is not finished. Gating it means the people in the beta get told when something changes, and the queue they are working does not shift under a class halfway through a lesson.
The gate is also the reason a wrong code is worth getting right rather than guessing at. Ten tries a day, per account, and then the dialog says Too many tries. Try again tomorrow. Guessing burns the day’s tries and there is no way to earn more.
If the dialog will not take your code
That passcode is not right. Check for a leading or trailing space from the copy and paste, and check the case: the code is case sensitive.
Too many tries. Try again tomorrow. Ten wrong attempts in one day. The count resets the next day. Nothing else on your account is affected, and your help desk progress is untouched.
The passcode cannot be checked right now. The check runs on our side rather than in the browser, so this is us, not you. Give it a minute and try again. If it keeps saying that, tell support and include roughly when you tried.
One account, two desks
It is the same account on both sides. Unlocking the security desk adds the second queue, and Switch desk takes you back to the help desk whenever you want.