Ship Manager sends hardware to an end user. Open it from Tools, under Management. Its subtitle is Send hardware to an end user.
Send a package
- Fill in Recipient information: Recipient name, Street address, City, State, Postal code.
- Under Package details, pick the Equipment to ship.
- Pick a Shipping speed.
- Tick Include return label if the old item has to come back.
- Select Ship.
What you can send
Seven options:
- HDMI Cable
- DisplayPort Cable
- USB-C Cable
- Laptop Charger
- Desktop Power Cable
- Computer (laptop / desktop)
- Monitor
On a new-hire onboarding ticket the list is replaced by a single option, Full onboarding kit (laptop + monitor + peripherals). The kit and the seven individual items are never available at the same time, so if you were expecting to pick a cable and only see the kit, you are on an onboarding ticket.
Sending a computer
Computer (laptop / desktop) does not ship a generic machine. Once you pick it, a second control appears asking you to Select a computer to ship, listing the machines waiting on your PC Shelf.
If you have not built one, there is no dropdown to look at. The area is replaced by No replacement PC is ready yet. Build one in Computer Deployment — it’ll appear here to ship. and a button reading Open Computer Deployment.
Picking Computer and then shipping without choosing a unit gives Pick a provisioned computer to ship.
Shipping speed
Standard (5 to 7 days), Express (2 days), Priority (Same day) and Rush Priority (Instant).
Speed is cosmetic. It does not affect whether the shipment is correct, and it does not affect the ticket.
It does change how long you wait on screen. The field defaults to Rush Priority (Instant), so a normal shipment goes straight to Delivered! with no countdown. Pick a slower speed and you get Arriving in a countdown first, roughly matching the tier you chose. If you are wondering why a delivery seems instant, that is why.
Sender and reference
Sender (from) defaults to IT and can be changed to any other department. Like the real consoles it imitates, changing it has no effect on the shipment.
Reference is not something you fill in. It displays the ticket the shipment is attached to, or No linked request when there is none.
Return labels
Tick Include return label when the old unit has to come back. Replacement computers require one.
You also pick a depot, IT Department or Central Warehouse. Both are equally valid and the choice is cosmetic: the address fills itself in, and only the checkbox affects whether the shipment is accepted. It works this way deliberately, because an earlier version asked you to type the return address and players filled the two addresses in the wrong order.
Address lookup
Sometimes a panel appears reading Address lookup found a matching record: with Use this address. Take it.
It only shows up on a near miss, when what you typed is recognisably the right address with something wrong in it. A correct address ships without comment, and an address that is simply wrong is rejected outright rather than corrected for you. So if you see the suggestion, you were close, and accepting it is the fix.
Refill last address repeats the previous shipment’s address.
The messages that stop a shipment
None of these are faults. Each is the tool catching a mistake that would have cost you the ticket.
Enter the full shipping address before shipping. An incomplete address.
Shipped to the wrong address, so the user never received it. The package went out, but not to them.
This isn’t the user who reported the ticket. Ship to the person on the ticket so they actually receive it. Right item, wrong person.
Ship to the new hire on the ticket so they actually receive their day-one kit. The onboarding equivalent of the same mistake.
Include a prepaid return label when shipping a replacement computer so the broken unit comes back. Tick Include return label.
Pick a provisioned computer to ship. You chose Computer but did not select a unit.
No replacement PC is ready yet. Build one in Computer Deployment — it’ll appear here to ship. Nothing on the PC Shelf. See Build a PC in Computer Deployment.
No {setup} PC is built yet. Set one up in Computer Deployment (under Tools), then ship it. There are machines available, but none with the build this person’s role needs.
The replacement that arrived had the wrong setup — their role needs: {setup}. Build it in Computer Deployment (Tools) and ship again. A machine already arrived and the user cannot work on it. Build the right one and ship again.
Try the cheaper fix first: ship the replacement charger and confirm it doesn’t fix it before escalating to a replacement computer. A laptop that will not power on is a charger before it is a new machine. Rule out the cheap fix and confirm with the user first.
Check out the full kit in Asset Management first, then ship it out to the new hire. Onboarding runs through the register. Check the kit out in Asset Management, then come back.
Couldn’t ship this package — check the alert above for what’s still needed. A general refusal. The specific reason is in the alert above the button.