Deleting your account cannot be undone. There is no restore, no grace period offered in the app, and no way to get your progress back afterwards.

Cancel your subscription first

If you have Pro, cancel it before deleting the account. Deleting the account is not the same thing as cancelling a Stripe subscription, and you do not want a renewal charged against an account you no longer have. See Manage or cancel your subscription.

Delete

  1. Open the profile menu and select Settings.
  2. Go to Account.
  3. Select Delete My Account. The description reads Permanently delete your account and all associated data. This cannot be undone.
  4. A dialog opens headed Delete account permanently? with the warning: This permanently erases your profile, progress, tickets, and every piece of data tied to your account. It cannot be recovered.
  5. Type your display name to confirm: in the field. The confirm button stays disabled until it matches.
  6. Select Delete My Account.

You are signed out and returned to the signed-out site.

What goes

Your profile, your progress, your tickets, your score, your badges and your certificates.

Certificates you have already shared stop verifying, because the public verification page checks the credential against your account. If a certificate link matters to you, download the image first: Achievements, the share icon on the certificate, then Download image. The picture is a file you keep regardless.

Alternatives worth considering first

  • You just want to stop paying. Cancel the subscription and stay on the free plan. Your progress is kept.
  • You want the emails to stop. Marketing emails carry an unsubscribe link, and one-click unsubscribe works from Gmail and Outlook directly.
  • You want to start over. There is no reset function, so deleting and signing up again is the only route to a clean account. Be sure, because the old one does not come back.

Data protection requests

The Privacy Policy covers deletion and opt-out rights, and states that CCPA and GDPR rights apply. If you need a formal record of the deletion, or you want to make a request some other way, email support@servicedesk-simulator.com from your account address.