What we refund

The policy is narrow and stated plainly in the app: We only refund technical or billing problems reported within 7 days of payment.

Everything else is non-refundable. The policy calls out the common case specifically: including charges you get because you forgot to cancel before a renewal.

How to ask

Email support@servicedesk-simulator.com from your account’s email within 7 days and tell us what went wrong. We’ll take a look and get back to you.

Two details matter:

  • From your account’s email address. It is how we match the request to the payment.
  • Within 7 days of the payment, not of the subscription starting.

Say what actually went wrong. A specific fault gets a faster answer than a general one.

Avoiding the renewal case

If you do not want to be charged again, cancel before the renewal date rather than after it. Cancelling stops future charges and you keep Pro until the end of the period you already paid for, so there is no reason to leave it until the last day. See Manage or cancel your subscription.

Your renewal date is on the Billing tab and in every renewal receipt.

If a refund is processed

You will get an email with the subject Your refund has been processed.

The Terms are explicit that this policy does not override consumer law: nothing in them limits any non-waivable refund or withdrawal rights you have under the consumer laws of your country. If you have a statutory right to a refund, that right applies regardless of the 7-day window.