Mock Interview puts you in a simulated video call with an interviewer who asks help desk interview questions and reacts to your answers.
Select Mock Interview in the top bar. On the free plan it opens the upgrade screen instead.
Pick an interviewer
Three, with different styles:
| Interviewer | Style | Level |
|---|---|---|
| Morgan | Friendly and patient | Beginner friendly |
| Victor | Technical and direct | Most challenging |
| Elena | Warm and thought-provoking | Intermediate |
Select one, then Continue. You can go back with Choose a different interviewer.
Before you join
There is a device check screen. Both devices are optional: Microphone and camera are optional, and You can speak your answers, or type them. Your choice.
Turn the microphone and camera on or off here. If either is blocked by the browser you are told so, along with what to do.
Then join the interview.
During the interview
Expect roughly 15 to 20 minutes, though you can leave whenever you like.
The controls are the ones you would expect on a call: mute your microphone, mute the interviewer, turn the camera on and off, show or hide captions, and Leave call. There is also Type answer if you would rather write than speak, and Skip to my turn if the interviewer is still talking.
A running transcript is kept alongside the call.
Leaving mid-answer asks first: Leave interview mid-answer? with The interviewer is waiting on you. If you leave now, this response will not be recorded.
Your score
When the interview ends it is graded. The report gives an overall score plus four sub-scores:
- communication
- technical
- process
- rapport
There is also a manager note, a what worked section and a what to improve section.
Grading takes a few seconds and does not need you to wait: you can close this page; the score will save with the session.
A session with very little in it is not scored, and says so rather than inventing a number: There was too little input to score this session fairly. Try again with a longer session.
Practical advice
The interviewer reacts to what you actually say. Short or vague answers get pushed on for specifics, detailed ones move the conversation forward. If you have no real experience, say so, and it will switch to hypotheticals instead of dead-ending.
Sitting your first mock interview badly is the point of a mock interview.