Certificates are the shareable credential. They are earned purely on how many tickets you have resolved in total, and earning them costs nothing.
The ladder
| Certificate | Tickets resolved |
|---|---|
| First Line Support | 20 |
| IT Support Foundations | 50 |
| Help Desk Technician | 100 |
| Service Desk Professional | 250 |
| Senior Service Desk Specialist | 500 |
| Service Desk Team Lead | 1,000 |
| Service Desk Manager | 2,000 |
| IT Service Delivery Manager | 3,500 |
| Head of IT Operations | 5,000 |
The count only ever goes up, so a certificate cannot be lost once earned.
See your progress
Open the profile menu and select Achievements.
The page shows your Current Rank, which is the highest certificate you have reached, your Points, and your Next Certificate with how many tickets are left. The Career Progression track shows the whole ladder, with the ones you have not reached yet marked Locked.
Earning is free, sharing to social is not
Earning a certificate and getting the credential are both free. Specifically:
- Open credential, which opens the public verification page, is free
- Download image, which saves a picture of the certificate, is free
- Copy link is free
- Posting to LinkedIn, X and Facebook requires Pro
See Share a certificate.
Emails about certificates
There are two, and they are different kinds of mail.
When you earn one, you get You earned your Help Desk Technician certificate, with a button that opens the credential itself. It is the same public page you would send to an employer. You get one of these per certificate and no more, and because it is the notice that a credential was issued rather than marketing, it is not something you unsubscribe from. Reply to it if anything looks wrong.
Before you reach one, you may also get a nudge along the lines of You’re 3 tickets from your Help Desk Technician certificate. That one is encouragement rather than a record, and it carries an unsubscribe link if you would rather not have them.
What a certificate is worth
It is honest to be clear about this. A ServiceDesk Simulator certificate says you resolved a number of simulated tickets in a training environment. It is not an industry certification, and the product’s own disclaimer says so: this is a simulation for educational purposes and it does not guarantee employment or certification.
What it is good for is showing a hiring manager that you have done the work rather than only read about it, and the public verification page lets them confirm the number is real.