The bell in the top bar lists what changed in the simulator and counts what you have not seen yet. This page is the same list, kept so there is a link to send and a page the assistant can answer from.
A release that shipped before your account existed is not counted as new for you. Opening the panel marks everything in it as seen, on every device you sign in on. The version in the top bar is the newest release in this list.
Security desk
November 3, 2026. Coming soon.
The second desk is in beta. You work as a security analyst: triage alerts, open cases, and decide what was a real incident and what was noise. It opens with a passcode, sent to people on the beta list; ask for one on the Security Simulator page.
Effective Access on the file server
v2.10. November 1, 2026. Feature.
Remote into FILESERV01 and read what a user can actually do on a share or a folder, with share and NTFS permissions combined the way the OS combines them.
Bug fixes
v2.9.1. October 29, 2026. Maintenance.
A round of fixes across tickets, tools and the queue. If something you reported works now, this is the release it landed in.
The Starting Point hoodie
October 24, 2026. Coming soon.
A heavyweight hoodie with the line on the back: Help desk today. Anything tomorrow. Sign up on the waiting list and you will hear first when the run ships.
Device Manager and Services in Remote Desktop
October 15, 2026. Feature.
Two new consoles on the remote machine: Device Manager, where a driver installs the way one does on a real workstation, and Services.
Modules: a sixteen-part course
September 17, 2026. Major update.
The Modules tab carries a sixteen-module course on help desk work, with figures and quizzes, built around the same tools you use on tickets.