Past Tickets is where the learning happens. It keeps every ticket you have closed, along with the correct approach for that ticket type.
Open it
Select your avatar in the top right, then Past Tickets.
Select any ticket in the list to open its detail.
What a past ticket shows
- Correct Solution Steps, the steps the ticket was looking for
- Why This Works, the reasoning rather than the clicks
- Key Takeaways
- Your Resolution Notes, if you wrote any when you closed it
This is the fastest way to work out why a ticket you thought you had finished still cost you points. Compare the listed steps against what you actually did.
Some tickets show No detailed feedback is available for this ticket yet. That means the model answer has not been written for that specific type, not that you did it wrong.
If it is empty
A new account shows No resolved tickets yet. and Resolve tickets and they will appear here.
Availability
Past Tickets is on the free plan. It is listed on the plan comparison as a free feature alongside Analytics and the Leaderboard.